Dealer Group Service Packages

The Ingage Scope

Why the Ingage Scope?

• Energize your customers
  
• Improve customer loyalty
  
• Increase idea sharing
  
• Align dealer network's and customers’ goals

What is the Ingage Scope?

Ingage Consulting will define a customized process for improving engagement with your customers, including, but not limited to:

• Consult with senior management and/or Board members
  
• Interview key customers
  
• Analyze current communications tools and processes
  
• Review advisory council methodology
  
• Develop a customized action plan to improve engagement at all levels

Business Offering Assessment

Why the Business Offering Assessment?

• Identify new opportunities for programs to improve customers’ business results
  
• Remove road blocks that inhibit the success of your current offerings
  
• Improve the quality and effectiveness of current offerings

What is a Business Offering Assessment?

A Business Offering Assessment is a comprehensive, objective review of all of your current offerings and identification of new opportunities. Ingage Consulting will work with dealer network leaders to:

• Review all current programs/services and offer suggestions for improvement
  
• Develop ideas for new program offerings designed to provide better services for customers and profitability for the group
  
• Provide ideas for new revenue potential or cost management

Ten Times Cost Guarantee. We pledge that we will make suggestions that will, if properly implemented, provide 10 times the net profit guarantee over a three-year period. If this standard is not met, we will lower our fee to make that target.

Website Ingagement Management

Why Website Ingagement Management?

• Define and broadcast your message to customers to build value and loyalty in your dealer network
  
• Establish a sense of community among your dealer network customers
  
• Encourage customer-to-customer sharing of best practices
  
• Improve website usage and the success of web-based programs
  
• Build customer traffic to your group’s website
  
• Drive business owners to your site

What is Website Ingagement Management?

• A defined process to drive customers to your site and to continually improve usage
  
• A turnkey solution designed specifically to enhance customers’ online experience and engagement, freeing group leaders to focus on the site’s content and strategy
  
• The creation of an atmosphere that fosters positive discussion and idea sharing

Advisory Council
A well run Advisory Council can greatly enhance your group’s ability to properly service the needs of customers, develop powerful new ideas, determine the best ways to implement programs and create greater engagement.

Ingage Consulting will:

• Review current advisory council methodology
  
• Define goals of the council
  
• Observe council meetings
  
• Recommend improvements and help implement them successfully

Customer Events

Live customer meetings are vital to the success of any group. Face-to-face meetings require thoughtful planning and execution. Let Ingage help you plan the best meeting possible. Ingage can help your group to:

• Review or help develop meeting objectives and agendas that enable powerful, engaging and rewarding meetings for all attendees
  
• Encourage customer and leader education, collaboration and communication through thoughtful and encouraging presentations and breakout sessions
  
• Make your events “mandatory” in your customers’ minds

Customer Survey

As means of empowerment and measurement, customer surveys are key components of success for group leaders and customers, alike. Ingage Consulting will:

• Identify customers’ points of view regarding your group’s performance
  
• Using benchmarks, compare your group to other like groups
  
• Enable empowerment by allowing customers to feel heard
  
• Engage customers through proactive initiatives, the result of their feedback

Strategic Planning

Strategic planning is essential for group leaders to identify short- and long-term objectives. Constituents at all levels of the group should have input into the strategic planning process, in an effort to encourage their loyalty and passion. To this end, Ingage will:

• Collaboratively develop a comprehensive strategic plan that inspires passion, energy and focus among both management and customers
  
• Create focus and direction for your group
• Create a sense of ownership among customers
  
• Develop an implementation strategy

Memberships Sales Help

When selling memberships is part of the plan, Ingage can assist. We’ll work with you to:

• Create strategies that will grow the customer base
  
• Review current sales methods and tools
  
• Develop a growth-oriented culture
  
• Improve the methodology used in the sales process

Best Practices

The strength of every group is the cumulative knowledge of its customers. The challenge is how to share that knowledge. Ingage Consulting can apply its proprietary best practices methodology to capture the key attributes and business methods used by your customers. You’ll discover:

• The methods that are most likely to help your customers increase their revenue and create more profits
  
• How to communicate and teach these best practices to your customer base
  
• How this process can increase the value of membership in your group to prospective customers

Developing Networking Groups

Larger groups will benefit from establishing networking groups to engage and allow the customer base to feel heard and empowered. Ingage Consulting will help:

• Identify the opportunity for networking groups
• Share best practices on high performing networking groups
• Assist in the launching of networking groups